If you’ve been flirting with the idea of speaking up more at work (or anywhere else in your life) but don’t know where to begin, this booklet was designed for you.

Confrontations are perfectly normal and totally uncomfortable. This guide will help you understand the difference between regular confrontations and caring ones–which are the kind you want to be having, by the way. You will also learn a bit about why conversations can be so challenging at work. Lastly, you will be introduced to tools to help you prepare yourself and practice before you have your next challenging conversation.